Our Services
Live Chat Support
Live chat is where buying decisions happen. ApolloTeams places trained human agents on your site to engage visitors at the exact moment they hesitate, ask, or compare. We focus on speed, clarity, and conversion-driven conversations, not robotic replies, all while being focused on your company policies.
Our agents don’t just answer questions; they guide users through checkout, handle objections, and recover lost carts in real time while staying fully aligned with your brand voice. With help of ApolloTeams, your customer will never feel lost 🙂
Phone Support
Phone support is often the last touchpoint before trust is lost, or secured. ApolloTeams provides trained phone agents who handle complex, emotional, or high-stakes calls with empathy and confidence. Whether it’s billing, delivery issues, or urgent account concerns, our focus is on resolving the issue clearly and calmly in the shortest possible time.
We prioritize first-call resolution and intelligent call handling rather than rushing through scripts. Agents are trained to listen, de-escalate, and explain solutions in a way customers understand, leaving them reassured instead of frustrated.
Email Support
Email remains the backbone of customer communication, especially for detailed issues, order updates, and post-purchase concerns. ApolloTeams manages your inbox with a resolution-first approach, crafting responses that answer all possible follow-up questions in one clear, branded message. This reduces customer frustration and prevents long email chains that waste time for both sides.
Our agents use organized ticket categorization, internal notes, and approved templates to ensure consistency without sounding generic. Each email is written to build trust, clarify next steps, and close the loop efficiently, helping your support operation scale without losing quality.
Other Solutions
Modern customers don’t stick to one channel, they message on WhatsApp, respond to SMS, leave reviews, and open helpdesk tickets simultaneously. ApolloTeams unifies all these touchpoints into one controlled support experience, ensuring no message is missed and no customer is answered twice with conflicting information.
From helpdesk tools like Zendesk and Gorgias to WhatsApp, SMS, and review moderation, we help brands maintain consistency, speed, and visibility across every platform. This reduces internal chaos while delivering a smoother experience for customers.
Why should you choose apolloTeams
1. Proven Track Record
ApolloTeams has a history of happy clients. Our satisfied clients attest to our ability to deliver exceptional customer experience.
2. Industry expertise
Our team consists of seasoned Customer Experience professionals. Leverage our extensive knowledge to gain a competitive edge.
3. Tailored Solutions
We build, provide and follow tailored policies for your brand, as per your brand tone & requirements. 

This helps your brand establish a long term, same tone relationship with your customers.
4. Innovative approach
ApolloTeams embraces the latest UX trends and technologies. Stay ahead by providing premium customer experience, not just service.
5. We are human
We believe every customer is human and deserves to be treated with empathy and respect.
We understand frustrations happen, and we respond the way we would want to be treated, by listening, not reciting policies.
Our focus is on making customers feel heard and valued while delivering an exceptional customer experience.
Support Built for Every Industry
ApolloTeams delivers trained BPO teams tailored to your industry’s speed, scale, and
customer expectations.
E-commerce & DTC
ApolloTeams manages orders, returns, and customer queries 24/7 to boost loyalty and repeat sales.
Ride Hailing
HIPAA-compliant support for appointments, billing, and patient queries, building trust and reliability.
Delivery Services

Real-time support for tracking, delays, and customer issues ensures satisfaction every time.
Healthcare & Telehealth
ApolloTeams manages orders, returns, and customer queries 24/7 to boost loyalty and repeat sales.
Real Estate
Lead and tenant support that never misses inquiries, helping close deals faster.
Fintech & Financial
Services
 Secure, accurate, and responsive support that builds trust in high-stakes financial interactions.
Ready To Get
Started?
It’s always easy to get started with ApolloTeams.
Social Media Support
Social media is where customer issues become public, and speed matters. ApolloTeams manages DMs, comments, and mentions across platforms to ensure customers are acknowledged quickly and issues are moved to resolution before they escalate. Every response is aligned with your brand voice while remaining calm, respectful, and helpful.
Beyond reactive support, we monitor sentiment and recurring issues to help brands stay ahead of potential reputation risks. By handling social interactions professionally, we turn visible problems into trust-building moments that show customers your brand listens and cares.